All orders come complimentary gift wrapped. At your request a message can be included with your gift item(s). To do so please write your message in the ORDER NOTES section at CHECKOUT and your message shall be handwritten and included with your order.

DELIVERY CHARGES

Free shipping on all orders within Finland

Orders within Europe €5.00 with Free shipping on orders over €75.00

International orders Tracked Shipping (outside Europe) €15.00

Please note shipping costs are per order not per item. When placing an order, you must select the appropriate shipping destination.

Orders with the incorrect shipping destination shall be cancelled.

DISPATCH TIMELINE

With all LULUROX jewellery individually & lovingly made by hand, please allow a possible 5-6 working days from the date you place your order until the dispatch date. 

Many of the materials used in making LULUROX jewellery are sourced from around the globe. Due to this, from time to time delays on orders may occur. If this shall affect your order in any way, we shall notify you via email or by telephone immediately. From then we shall discuss with you the possible delivery date or an alternative solution.

Exceptions are accounted for during National holidays where your order shall be shipped at the earliest possible date.

Please take into consideration extra time for delivery on orders during the busy Christmas season.

FAST TRACK ORDERS

If you require your order for a special occasion please contact us prior to placing your order. From there we can arrange with you the earliest possible dispatch date to ensure this meets your requirements. 

OUT OF STOCK ITEMS

Please do get in touch if a piece of jewellery you are interested in is showing an out of stock status. From there we can discuss with you future possible delivery dates or alternative options.  

POSTAGE METHOD

All orders within Europe are sent via Priority Mail by Finnish post. International orders, outside Europe are send via Tracked shipping. You shall receive an email with your personal tracking code and can check your delivery status online.

Orders can only be delivered to residential or commercial addresses, orders cannot be delivered to a PO BOX. LULUROX does not accept responsibility for delays to your order due to postal strikes or any other occurrence that may delay your order once it has been accepted by the Finnish Postal service. Nor can LULUROX be held responsible for the loss or damage to any packages.

If you would like to have Recorded Delivery postage service, please contact us before placing your order.

All non-EU countries are responsible for any charges that may occur due to Customs & Taxes.

If you are located outside the EU, please allow extra time to receive your delivery as delays with Customs may occur.

GIFT ITEMS

Shipping to an alternative address when ordering item(s) for a gift is possible. At checkout first fill out your address for the order and then below select SHIP TO A DIFFERENT ADDRESS and proceed with adding the recipients details you wish to deliver to.

LULUROX shall not be accountable for any incorrect delivery information we receive from you. 

Please note: if your order contains multiple gifts and you wish for them to be sent to separate addresses then you need to make individual orders for these items.

PACKAGING

Wherever possible, we use eco friendly packaging and reuse packaging to store our materials in to keep waste to a minimal. We are currently in the process of switching ALL of our packaging to eco friendly.

Orders are currently shipped in padded envelops to help keep jewellery protected during transit, we purchase these with a company that uses paper from responsible sources.